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Invoices for Shopify merchants are not charged automatically

Since late 2016, a change to Shopify's regulations require us to attempt initial payment of all ChannelUnity invoices through your Shopify account.

Our old procedure generated invoices on the 1st of every month, and charged your card automatically. There was a 14 day grace period for paying of invoices, with account suspension following if an invoice cannot be paid (card declined, card expired etc).

The new procedure still generates the invoice on the 1st of the month, but the payment MUST be approved manually each month.

This can be done by going to the Billing tab of ChannelUnity and then select Pay Due Invoices. You will be prompted to login to Shopify and approve the charge. This will be added on to your next Shopify bill.

If you have not followed this process within 2 weeks of your invoice being generated, we may take payment from your card instead. If payment cannot be taken from your card then your account will be suspended.

 

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